Do you Americans out there have EB Games? Because that’s what we get here in Canada.
Don’t worry, this isn’t an ad. This is a short rant.
So EB Games mostly carry video games (relatively few PC games, mostly PS4, XBox and other console games) and a selection of collectibles. Apparently they also do game-trade-ins… which I suppose is a big draw for people wanting to get some value back from old games. I rarely visit EB Games but recently I’ve been checking on their stores; I even found some items that were priced very reasonably, so that’s a big plus.
On the other hand, one thing I absolutely HATE (hatehatehatehatehate) is waiting in line. And EB Games is absolutely the WORST.
Yes, I understand that when a customer is there to trade-in old games, it’s going to take time. But my god, every single time someone goes up to the cashier to pay for a game, the salesperson goes through this long spiel about returns and warranty and then try to sell some gaming accessory! All this while a long line of customers wait in a queue that wraps around the back of the store. Average wait time to pay is about 30-40 minutes in the stores closest to me. Needless to say, I’ve been to EB Games four times in the last month – three times out of four I ditched the items and left because of the insane wait times.
Sort it out, EB Games! Do you realize you’re losing a lot of customers and revenue because of the waiting time?? Grrrrr.